Privacy Policy

Introduction

At Pulse Analytics, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your information when you use our service.

Information We Collect

Account Information

When you create an account, we collect your email address, name, and Shopify store URL.

Store Data

We collect analytics data from your Shopify store including orders, products, customer segments, and revenue metrics. This data is used solely to provide you with analytics and insights.

Usage Data

We collect information about how you interact with our service, including pages visited, features used, and time spent in the dashboard.

How We Use Your Information

• To provide and maintain our analytics service
• To send you important updates about your account
• To improve our product and develop new features
• To provide customer support
• To comply with legal obligations

Data Storage and Security

Your data is stored securely in Supabase with encryption at rest and in transit. We implement industry-standard security measures to protect your information.

Data Sharing

We do not sell, rent, or share your personal information with third parties except:

• When required by law
• With service providers who help us operate our platform (e.g., hosting, analytics)
• With your explicit consent

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications

Data Retention

We retain your data for as long as your account is active. If you delete your account, we will delete your data within 30 days, except where required by law to retain it longer.

GDPR Compliance

If you are in the European Union, we comply with GDPR requirements. You have additional rights under GDPR including data portability and the right to lodge a complaint with a supervisory authority.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our service.

Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@pulseanalytics.co.uk